This Privacy Policy explains how Local Solar Quotes ("we", "us", "our") collects, uses, shares and protects your personal data when you use our website and request solar quotes. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
On this page
1. Who we are
Local Solar Quotes is a quote-comparison service that connects UK homeowners with MCS-certified solar panel and battery installers. We are not an installer and do not carry out installation work ourselves. For the purposes of UK data protection law, Local Solar Quotes is a trading style of Local Rebate, which acts as the data controller and is registered with the Information Commissioner’s Office (ICO) under registration reference ZC107920. You can contact Local Rebate at hello@localrebate.com.
2. Data we collect
When you complete our quote form, we collect the information you provide, which may include:
- Your name, email address and telephone number
- Your home address and postcode
- Property and enquiry details, such as home ownership, the products you are interested in and your average monthly electricity bill
We also automatically collect certain technical information when you visit the site, such as your IP address, device and browser type, referring pages, and marketing campaign identifiers (for example UTM parameters, Google Click ID or Facebook Click ID).
3. How we use your data
We use your personal data to:
- Match you with up to three suitable MCS-certified installers in your area
- Pass your enquiry to those installers so they can prepare and provide your quotes
- Respond to your questions and provide customer support
- Improve, measure and secure our website and services
- Comply with our legal and regulatory obligations
4. Lawful basis for processing
We rely on the following lawful bases:
- Consent: when you submit the form, you agree that we may share your details with installers so they can contact you with quotes. You can withdraw consent at any time.
- Legitimate interests: to operate, secure and improve our service, and to prevent fraud, where those interests are not overridden by your rights.
- Legal obligation: where we are required to process data to comply with the law.
5. Who we share your data with
We share your enquiry details with:
- Up to three MCS-certified installers matched to your enquiry, who become independent controllers of your data once they receive it and will handle it under their own privacy policies
- Trusted service providers who help us run our website and manage enquiries, such as hosting, form, spreadsheet and CRM providers, acting as our processors under contract
- Regulators, law enforcement or other authorities where we are legally required to do so
We never sell your personal data.
6. Marketing
We will only contact you about your enquiry and, where you have agreed, with relevant information about solar products and services. You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us.
7. Cookies
Our website uses cookies and similar technologies to make the site work, to remember your preferences, to measure performance, and to attribute enquiries to marketing campaigns. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
8. Data retention
We keep your personal data only for as long as necessary for the purposes set out in this policy, including to provide the service, to meet our legal obligations, and to resolve disputes. When data is no longer needed, we securely delete or anonymise it.
9. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While no online transmission is completely secure, we take reasonable steps to safeguard the information you provide.
10. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to erase your data in certain circumstances
- Restrict or object to our processing of your data
- Request the transfer of your data (data portability)
- Withdraw consent at any time, without affecting earlier processing
To exercise any of these rights, please contact us at hello@localrebate.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
11. International transfers
Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, so that your data remains protected.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Please review it periodically.
13. Contact us
If you have any questions about this policy or how we handle your data, please contact us at hello@localrebate.com.